With a little bit of preparation you will be ready to have a fantastic distance counseling experience. Here are a few factors that impact sound and video quality:
Audio- A headset is essential to improving sound quality when communicating via your computer over the internet. Click here for recommendations on high-quality and affordable headsets for your computer. You will also have the option of calling in on your phone, which provides one of the best sound quality experiences. If you do use your land-line or cell phone it is recommended that you use a blue-tooth device or headset to increase comfort.
Video- We recommend that you use an external HD web camera during distance counseling sessions. Click here for our recommendations.
Internet Connection- If possible avoid mobile devices and mobile hotspots when engaged in distance counseling.
Computer- Since technology is frequently changing, using a desktop or laptop computer that is less than four years old will likely improve your distance counseling experience.
Preparation- Log in and set up your equipment ahead of time. Don't waste your time (and money) turning on your computer and setting up your equipment during your session. Often times when we are hurried and rushed, our computers become "mysteriously" uncooperative which increases everyone's frustration.